Frequently Asked Questions

GraceHaven is a Scripture study tool that uses AI to help you explore what God says about the questions you are facing. Whether you are preparing a Bible study lesson, working through a passage, or looking for what Scripture teaches on a topic, GraceHaven can help guide your study.

No. GraceHaven is a Scripture study resource. It is not a counselor, therapist, companion, or advisor, and it does not replace pastoral care or professional help. GraceHaven is governed by the grammatico-historical hermeneutic and intentionally avoids relational language so that it remains a tool, not a substitute for real relationships. If you are in crisis, please visit our Emergency page.

Each browser (Firefox, Chrome, Safari, Edge) and each PWA installation has its own identity. For example, Firefox and Chrome on the same computer count as two separate devices.

On PC and Android, a PWA installed from Chrome shares Chrome's storage, so they count as one device. On iPhone and iPad, the PWA runs in its own sandbox and counts as a separate device from Safari.

Install the PWA from the same browser you normally use. Once installed, use the PWA instead of the browser. Avoid logging in from multiple browsers on the same computer unless needed.

The new device is simply blocked from accessing your account — your existing devices continue working normally. You will receive an email notification that an unrecognized device was blocked. To free up a slot, log in on your master device and remove an old device from the Account page, or upgrade your plan for more devices.

Your master device is the first device you logged in from. It cannot be removed, and it is the only device that can manage your device list (remove other devices or reassign master status). You can change which device is the master from the Account page on your current master device.

Free: 2, Monthly: 3, Annual: 3, Scholar: 4. Devices inactive for 30 days are automatically removed.

Log in on your master device, go to your Account page, find the Devices section, and click "Remove" next to any other device. Only the master device can manage the device list. Devices inactive for 30 days are also automatically cleaned up.

Free (5 messages/month), Monthly (unlimited), Annual (unlimited), and Scholar (unlimited + multiple sessions + folders). Visit the Membership page for current pricing.

Go to Account > Manage Payment Method to access the billing portal where you can cancel. Your membership remains active through the end of your current billing period. After that, a grace period begins where sessions become read-only before being deleted.

When a paid membership ends, your sessions remain accessible in read-only mode for a grace period (3 months for Monthly/Annual, 12 months for Scholar). The grace period begins after your current billing period expires. After the grace period, sessions are permanently deleted. You will receive a warning email 24 hours before deletion.

Yes. Rejoining during your grace period restores full access to your existing sessions immediately.

Yes. GraceHaven does not store, sell, or share your personal data with third parties. See our Privacy Policy for full details.

Any member can enable encryption so that messages are encrypted in your browser before being stored. GraceHaven's servers never see the plaintext content. You set a passphrase that only you know.

Encrypted messages cannot be recovered without the passphrase. GraceHaven has no way to decrypt your data. Keep your passphrase in a safe place.